Job description

We are looking for someone to be the single point of contact for clients once the licenses have been deployed.
In collaboration with the technical team, the sales team and under the responsibility of our COO, you will oversee the good relationship with our customers by ensuring the right resolution of incidents and by managing our document base.

Your job in our team

  • Support our customers, be their interlocutor :
    • Listening to customers to identify and meet their needs.
    • Manage customer demands.
    • Develop the customers support department to improve their satisfaction.
    • Analyze the user experience and suggest improvement.
    • Support the development team during the correction phase, validate and communicate the release of the patches.
  • Improve our internal knowledge base :
    • Animate the enrichment of our documentation.
    • Enrich our documentation by writing articles.
  • Help improve our product :
    • Respond to internal assistance requests: tests / integration.

Your will already have

For us, the diploma does not make the determination nor the personality, so we do not have university prerequisites, you will however:
  • Have a first level of knowledge in SQL.
  • Be comfortable with Linux (90%) and Windows (10%) environments.
  • Demonstrate writing quality and very good oral expression both in French and English.
  • Have notions of Shell.

 

It would really be a plus if you already knew one or more of these following environments:
  • Zendesk, JIRA or an equivalent tool.
  • Data visualization software (Table, Microstrategy, Looker, Toucan Toco).
  • Database administration (Oracle, MySQL, SQL Server).
  • System administration (Kubernetes, Ansible).

 

And it is said that you :
  • Are rigorous, organized.
  • Are concerned about customer satisfaction.
  • Have excellent interpersonal skills, you are a good listener and you can easily adapt to the particularities of customers.

What we offer in exchange?

  • Contribute to developing the fastest distributed indexing engine on the market.
  • Join an adventure with a global reach.
  • But above all a tailor-made on-boarding and a foolproof listening to your expectations.

In which conditions?

  • Location : Paris, 11st district
  • Environment: free coffee, afterworks and monthly event
  • Contract: CDI contract to be filled as soon as possible
  • Salary: according to profile + bonus + insurance at 100%

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